List Menu in a custom Now Experience Workspace cannot be loaded for non-admin role
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2021 11:21 AM
Dear all,
I'm having a problem with List Menu component in a custom Now Experience Workspace. My users who are a non-admin role, could not load the list menu in the workspace I created for them. it appears that it will show an empty page as per the screen below.
- Update 1: it works if we grant the admin role to the user. so suspect it is due to ACL.
- Update 2: I tried creating a new app with the ready template in AES, users also facing the issue if they do not have admin role.
- Update 3: User can access to the home page, create record, view record, and able to create My Lists. just not able to view List Menu.
- Update 4: Use debug mode and did not throw any error on the graphql/glideListMenu for the user (I use impersonation to test)
So far I've tried a few things including
1. recreate the workspace using vanilla template - not working
2. set ACL for the user roles in the workspace to have the read access to sys_ux_list, sys_ux_list_category, sys_ux_list_menu_config, and sys_ux_my_list - not working
3. grant direct role to the user with 'workspace_user' role - not working
Im running out of idea what could have caused it. Hope if there is anyone in the forum is able to enlighten what could be the issues.
Thanks.
- Labels:
-
Now Experience UI Framework
- 2,854 Views

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2021 02:55 AM
Hi Michael,
Currently I am also facing the same issue. Admins are able to view but non-admins it is stuck.
In addition tried creating audiences and adding them to list. Still no luck.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2021 03:14 AM
Hi Shivani,
I have logged a ticket to SNOW support team. now waiting for them to investigate.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-25-2022 05:49 AM
Hi Michael,
Did you get any update from the SNOW support team?
I stuck with the same issue!!!
Regards,
Kishan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-15-2021 08:11 AM
Hi Michael,
We have also created workspace experience using AES but for us, users are not even able to see the sidebar which shows home and list icons but admins can. Neither they can see my profile and search option on the top banner.
Have you done any additional settings for this?
Thanks
Gaurav Bhandari