list of the Approvers are not visible in the approvals related list on knowledge article

kkswamy · ‎07-25-2017

Hi,

We are unable to see the list of the approver's name in the approvals related list on knowledge article. it is coming for the admins but not for the remaining users, actual requirement is users who have the knowledge role they should ale to create the new knowledge articles, once they create and open the KA then they should able to see the list of the approvers for the article.

We configured the approvers by using the workflow,

i checked for the ACL's debugging and assigned the required roles to get the required access for a sample user but still no luck for me.

can anyone help here.

PFA screenshot for the reference.

Note: we are using domain separate environment.

kkswamy · ‎07-26-2017

Now it working for me, i took the reference of below thread,

Approver name is not showing for user's(On Helsinki)

We have a read ACL on "sys_user.name",

so i assigned the knowledge role to this ACL then i am able to see the list of approver's on knowledge article.

View solution in original post

SanjivMeher · ‎07-25-2017

Must be an issue with ACL. Can you give sysapprover role to the knowledge user and see what happens.

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kkswamy · ‎07-25-2017

Hi Sanjiv,

thanks for the response, but there is no such kind of role available for us, we have "approver_user" and "sm_approver_user" roles available.

SanjivMeher · ‎07-25-2017

I am sorry. It is approval_admin

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kkswamy · ‎07-25-2017

I am sorry, this is also not working after i assigned the approval_admin role to the knowledge users.any other way?