List View Modifications

Abdul · ‎05-12-2025

Hi

i have a service catalog which has a variable Request type, now i need that variable to display the text rather than the value while being displayed in list view also when i edit the list view it should pop up a reference to the variable text how to do this?

Thanks

SumanthDosapati · ‎05-12-2025

@Abdul

If it is select box, then scroll down to the bottom of the form to the choices related list and change value from 'duplicate_request' to Duplicate Request.

And in list view if you try to edit, you cant get reference type of option or dropdown. If you want it to be a reference field the you have to change the type of variable to reference and refer them to sys_choice table and store the values there.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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Ankur Bawiskar · ‎05-12-2025

@Abdul

sorry your question is not clear.

please explain with screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Abdul · ‎05-12-2025

Please check my reply thanks

SumanthDosapati · ‎05-12-2025

@Abdul Your question is not clear. Can you please rephrase it

Abdul · ‎05-12-2025

Hi ,

The form in list view displays the value like the below.

but the value should be displayed as Duplicate Request. How can i do that?

Also when i am editing in the list view it should be a reference field rather than a text field. Like below. How can i do that?

The backend type of the variable is a select box