Listen to a WAV file (attachment) from within a case without downloading

[Scott Robertso1]

We send our Voicemails left in an after hours voicemail box over to ServiceNow to have Cases made so our Customer Care team can respond to them in the mornings. Currently, they have to download the Wav files in order to listen to them. On a previous Case Management system, they would "open" in the browser and play so no downloading and opening was required. It saved a LOT of time.

Wondering if this is possible in ServiceNow and if so, how we configure the system to allow these files to be opened and listened too (much like document attachments are handled today).

Thanks in advance,
-Scott

[Allen Andreas · Accepted solution]

Hi,

You can always submit the idea on the SN Idea's portal. This may get put into a future release if enough people vote for it, etc.

With that said, I'm glad what I provided above would guide you Correctly, for now.

If that's the case, please mark the above reply as Correct.

Thanks and take care! 🙂