Live Agent Chat disappears as soon as Accepted

[Ash33]

As soon as I accept the interaction created from Service portal on the Service Operation Workspace, the chat disappears. 

[Ankur Bawiskar · Accepted solution]

@Ash33 

is this happening for all the users?

Did you try to logout and login?

[Ash33]

I cleared cache and it works now. Thank you

[Ankur Bawiskar]

@Ash33

Glad to know.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Ash33 

check if that agent has interaction_agent role

please check this link

[Advanced work assignment] After accepting the chat, the chat window from the agent's workspace disa... 

If my response helped please mark it correct and close the thread so that it benefits future readers.