location field on incident form error

[sinu2]

this is already existing functionality where onchange of caller location field population. But here the problem is even after auto populate the location field on incident when user tries to update another location or same location manually it is throwing error which is right below the location field. what could be the reason?

error: "invalid reference"

2nd error: "match not found reset to original"

[Ankur Bawiskar]

@sinu2 

please share screenshot and the script you are using.

Is that an OOTB script or custom one?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Developer7]

Hi @sinu2 

Please check the dictionary of "Location" field. you may find some value in Dependent Field which is preventing the manual selection of Location.

You can remove the dependent and try updating location

Please mark correct if it is working for you.

Thanks,

GP

[GlideFather]

@sinu2 
Check the particular Location record whether the Company has all the data populated correctly.

[Mohammad Danis3]

Hi @sinu2 ,

Check the dictionary of location field, see if there is any dependent field.
Regards,
Mohammad Danish