Lock down change states for users with change_management role

[ebaileyybs]

Hi,

I am looking to lock down certain states available for selection within the change state field. Please see below options;

I would like for 'ITIL' users to only be able to select the following states;

Draft

Review

Closed

Users with the change_management role should be able to select any of the above states.

Any help with this would be greatly appreciate.d

Kind regards,

Emma

[ebaileyybs]

Hi,

Our change type does not default to 'Normal' it is set based on the category and change model, therefore if I refresh the screen it set the type back to none.

Based on this I am assuming the user will have to save the change as Normal before the script runs?

Kind regards,

Emma

[Kalaiarasan Pus]

copy the code in onchange of the type field and check.....

[Anurag Tripathi]

Got it,

SO what you can do is...create another onchange client script , if not already existing, and add this

ONCHANGE OR TYPE.

if(!isLoading)

{

if(newValue=='normal')   //adding condition for type

{

if(g_user.hasRole('itil') && !(g_user.hasRole('change_management')))

{//add all states that you want to remove

g_form.removeOption('state','approved')

g_form.removeOption('state','schedules')

//Others

}

}

else if(gnewValue!='normal')  

{

g_form.clearOptions('state');

g_form.addOption('state','approved','Approved');

//Add all options

}

}

//this else block is important if the user changes the type to any other value after changing to Normanl and then again chanmges to something else

[Anurag Tripathi]

Typos

else if(newValue!='normal')

[Harish Murikina]

Hi Anurag Tripathi,Kalaiarasan P ,

                  Instead of adding options and removing options cant we make read only those options? Which one is best way?

Regards,

Harish.