How to add new state between the existing states in standard change state banner.

[HrishabhKumar]

I want to add a new State i.e TEST in between the two state ASSESS and AUTHORIZED. 

I wan't to do it for standard change form only.

How can I do that?

[Dr Atul G- LNG]

Hi @HrishabhKumar 

Technically, yes — you can do it. But is it a good practice? The answer is no.

As a BPC, I deal with these cases daily. Creating a new state choice in the UI might seem like a quick 5-minute job, but in reality, you’d need to make multiple changes — including flow modifications, formatter updates, data model adjustments, and logic changes.

Handling transitions like moving a change to a new state or reverting it introduces significant complexity and potential technical debt. So, it’s best to avoid this approach.

What’s the alternative?
Use Change Tasks. Create a task specifically for testing, and once the task is closed, the change can move forward. You can handle validations at that level — which is a cleaner and more maintainable solution.

[HrishabhKumar]

Hi @Dr Atul G- LNG 

Completely agreed, it's not a good practice.

I want to do it for testing and analysis reasons. I've created the new state, added it in state model and modified the transitions as well.

But the new state is not visible on the state progress banner. How can I do that?

[Dr Atul G- LNG]

Hi @HrishabhKumar 

https://www.servicenow.com/community/itsm-forum/how-to-add-a-new-state-in-flow-formatter/m-p/443898

[Ankur Bawiskar]

@HrishabhKumar 

you can add a new Process flow record and show it only for Particular Change Type

Give correct order so that it shows between New & Authorize

But remember you need to make sure the state transitions are also handled as you are introducing a new Label

also check this link

5 Steps to Map Business Processes to ServiceNow Flows 

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