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Lock incidents when other user is viewing them. Only one user can edit an incident at a time.

thakkallapallay
Tera Contributor

‎01-27-2016 10:30 PM

Hi Team,

Please help me with this.

How to lock incidents from editing when other user has opened the same incident. This functionality is present for workflows by default. I want it for incidents.

Thanks,

Ramya

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6 REPLIES 6

thakkallapallay
Tera Contributor
In response to bernyalvarado

‎01-27-2016 11:12 PM

Hi Berny,



Thanks a lot. I tried first link, it solved my requirement.


0 Helpfuls

bernyalvarado
Mega Sage
In response to thakkallapallay

‎01-28-2016 04:22 AM

That's Great Ramya.



Would you mind marking the response as correct so that we can close this thread?



Thanks,


Berny


0 Helpfuls

bernyalvarado
Mega Sage

‎01-27-2016 10:43 PM

Additionally, in case you haven't try Geneva yet... when you're within a record which is modified by another user while you had it open, then you will see a really cool blue icon next to the updated field and a tool tip on it will indicate the person which just did the change. Of course... the field will get updated in real-time in your form without you having to refresh it. Cool!! right?



Thanks,


Berny