Hello,
I am using a Personal Developer Instance:
dev424530
Today I configured Microsoft Entra ID SAML SSO and enabled:
Account Recovery (ACR)
Multiple Provider SSO
Multi-Provider SSO debug logging
After this, I lost access to the local admin account.
I already used the ServiceNow Developer Portal to reset the instance admin password. The portal shows the new password successfully, but when I try to log in with:
admin
and the newly generated password, ServiceNow still returns:
“User name or password invalid”
I also tested in a new InPrivate/Incognito browser window.
The Entra ID Identity Provider is configured but is not yet active. SSO login currently returns:
“Redirect failed, please contact your administrator.”
The SSO debug log previously showed:
“SSO Provider not found or inActive at user record”
I do not want to use Reset and wipe instance, because I want to keep my current configuration.
Is there a supported way to recover local admin access or disable Account Recovery / glide.sso.acr.enabled from outside the instance?
Any help would be appreciated.
Thank you.
