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Account Recovery is not able to enable

Saib1
Tera Guru

‎02-07-2023 12:45 AM - edited ‎02-07-2023 01:58 AM

Hi

 

I am not getting the option to enable the Account recovery checkbox

and also Missing Step 2 and Step 3 

 

how to bring that checkbox 

 

Version - Tokyo

 

Shohaib_0-1675759488583.png

 

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3 REPLIES 3

Ratnakar7
Mega Sage

‎03-27-2023 02:58 AM

Hi @Saib1 ,

 

For a fresh instance to configure ACR, you must do the following:

  • Activate Mutli-SSO plugin (com.snc.integration.sso.multi.installer)
  • Enable ACR (glide.sso.acr.enabled) - This is enabled by default in case of a fresh instance.
  • Before enabling SSO property (glide.authenticate.multisso.enabled), the administrator must enroll as an ACR user.
  • Administrator must set a password for local login and register MFA before enrolling as an ACR user.

For an upgraded instance to use ACR, you must do the following:

  • Activate Mutli-SSO plugin (com.snc.integration.sso.multi.installer)
  • Enable ACR (glide.sso.acr.enabled)
    Note: In case of upgraded instance, the administrator must enable ACR.
  • Before enabling SSO property (glide.authenticate.multisso.enabled), the administrator must enroll as an ACR user.
    Note: Setting this property to false will not disable multi-provider SSO if Account Recovery (ACR) is also enabled on the instance. To log in with a username and password ACR must also be disabled using the glide.sso.acr.enabled property. For details on this property see Account recovery properties.
  • Administrator must set a password for local login and register MFA before enrolling as an ACR user.
 

If my response was helpful in resolving the issue, please consider accepting it as a solution by clicking on the ✅Accept solution button and giving it a thumbs up 👍. This will benefit others who may have a similar question in the future.

 

Thank you!

Ratnakar

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Varun Singh1
Tera Contributor

‎04-19-2023 06:54 AM

Are you able to find the Root Cause of this Issue?

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abhishek_s
Tera Contributor

‎05-12-2025 07:14 AM

Ran into the same issue as the OP since our instance has always had Multi-SSO enabled. I smply set glide.sso.acr.enabled to true to proceed. The page still shows Step 2 and 3 as missing. I ignore that.

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