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Locked out of Zurich PDI via stuck iPhone Passkey MFA

smaistry
Tera Contributor

Since the upgrade to Zurich, I am unable to MFA using my windows pin and I had not setup another MFA option.

 

I know the password on the admin account (and I have recently reset it which did not help), so I wondered if it is possible to reset the MFA on this to that I can set it up again after logging in with the password please? I do not want to reset my instance and lose all the work that I have done so far.

 

My instance URL is https://dev182056.service-now.com

10 REPLIES 10

Thanks for this. Really appreciated. I will figure out how to contact them. Nice one.