Log in with sso redirectin to sow

[Reena Kumari2]

Hi Team,

I have created a custom field on case form "Required approval" with two choices approve and reject. Whenever anyone approve it asks for login with sso authentication. So I configured and I am able to proceed with login with sso. 

But I am stuck with the issue is , whenever user provide credential the it going to sow, instead of case form.

any help will be appreciated.

Thanks

Reena

[Reena Kumari2]

Usually after providing credential it should come to current record as in my requirement it's the case form.

[Dr Atul G- LNG]

Hi @Reena Kumari2 

There is a system property named "lock redirect." Please check that, as it might be where "/sow" has been mentioned. If not, log a new support case.

https://www.servicenow.com/community/itsm-articles/servicenow-sso-login-redirect/ta-p/2300667

[Reena Kumari2]

Hi Atul,

I just went through the solution, but this is not something that fulfills my requirement.

I just want that sso login page should open on case form whenever a user selects approve in the required approval field. After filling the credentials it should redirect to the same case form instead of sow.

Any help will be appreciated.

Thanks,

Reena

[Dr Atul G- LNG]

Hi @Reena Kumari2 

Might be helpful:

https://www.servicenow.com/community/developer-forum/on-clicking-a-approval-button-on-the-form-appro...