Logging changes via RITM (Request Item)

[Priya1017]

Hello, everyone.

I'm looking into allowing support staff to log changes using a RITM.

The RITM allows us to pick Normal or Emergency changes. However, Standard/Pre-approved is not accessible OOB. Just wondering if there's a reason why this isn't available OOB.

Thank you,

Priya

[Maik Skoddow]

More information can be found at https://docs.servicenow.com/csh?topicname=c_StandardChangeCatalogPlugin.html&version=latest