Long VA greeting unable to translate using UI message

[ge3]

We need to translate a VA greeting using the default OOB greeting topic however it's not working and is it due to the text being very long? (Key field in UI message has limitation). How can we translate long messages (3 sentences we have here with white spaces inbetween)

[RaghavSh]

key can be anything unique, any particular reason you have kept key so long.

for example key can be "test_message" and message field can be 3 or 4 lines long.

[ge3]

Ok got it, it can be any message in key. 

So the english greeting is set in system property com.glide.cs.general.welcome_message

We are translating via UI message with Language not English. Nothing is happening. any thoughts.

[RaghavSh]

Share the property and message screenshot.

[RaghavSh · Accepted solution]

@ge3 try this:

1. In your system property add the key (ex: test_message) 

2. Put the same ket in sys_ui_message table key field and in the message field add the actual message for all languages including english. 

3. Try starting a new conversation.