Looking for Documentation on Email Log [syslog_email] Table in ServiceNow

Dinh Nguyen · Wednesday

Hi everyone,

I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:

When and under what conditions records in this table are created.
What log levels are available for email logs.
The types of messages stored in this table and their meanings.

If anyone can share documentation links, insights, or even your own understanding/experience with this table, that would be greatly appreciated.

Please help me, thank you!

Chaitanya ILCR · yesterday

Hi @Dinh Nguyen ,

level is nothing but what kind of message it is

if it's an error or just an information or a warning

Debug: Highly detailed, fine-grained information used for diagnosing and troubleshooting issues, typically in development environments.
Info: General operational messages that track the normal flow and state of an application or system processes.
Warn: Indicates a potentially harmful situation or an unexpected event has occurred, but the application can continue running.
Error: Signals an error event has occurred that affects functionality and requires attention, but does not necessarily stop the entire application.
Fatal (or Critical): A severe issue that has caused a system component to be inoperable or the application to crash.

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/time/reference/r_Sys...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

View solution in original post

Anand2799 · Wednesday

Hi @Dinh Nguyen ,

Refer below doc from ServiceNow:

https://www.servicenow.com/docs/csh?topicname=message-logs-individual-emails.html&version=latest

Thanks

Anand

Dinh Nguyen · yesterday

Hi @ Anand2799 ,

Thank you for helping me. I’ve read the document you shared, but it's not mentioned about "Level" field. Do you know any documentation that mentions the "Level" field in Email Log [syslog_email]?

Aditya40 · Wednesday

Hi @Dinh Nguyen,

Please refer to the following documentation link:

ServiceNow: Message Logs for Individual Emails

If you find the information helpful, kindly mark the reply as helpful and close it.

Thank you,
Aditya

Dinh Nguyen · yesterday

Hi @Aditya40 ,

Thank you for helping me. I’ve read the document you shared, but it's not mentioned about "Level" field. Do you know any documentation that mentions the "Level" field in Email Log [syslog_email]?