Lookup Select Box always returns first item on list

levy8926
Tera Contributor

We have a catalog item with a Lookup Select Box. It presents the list of options correctly, but no matter what the user selects the system initially returns the first item on the list. If the user repeats the process it DOES return the correct value. This symptom occurs only when running from the portal. It works correctly from the back end (e.g., 'Try It')

 

Any ideas?

1 REPLY 1

waqask
Kilo Expert

It sounds like you're experiencing an issue with the Lookup Select Box in your catalog item, where it defaults to the first item on the list regardless of the user's selection. This behavior occurs only in the portal and not in the backend (e.g., 'Try It'), indicating a potential problem with how the portal processes the selection. This could be due to a caching issue, a script error, or an event not firing correctly on the initial selection. Checking for JavaScript errors in the console or examining the related UI logic in the portal may help identify the root cau