Lost access to previous PDI dev403583

sakshiskpal · 3 weeks ago

Hello,

My developer account email is [email redacted]

I previously had a Personal Developer Instance (PDI) named dev403583 where I built an Employee Break Management application.

After returning after a few days, I was assigned instance dev393228, which is empty. Password recovery on dev403583 shows a phone number that does not belong to me.

Could someone help verify whether dev403583 is still associated with my account and whether the application can be recovered?

Thank you.

Tanushree Maiti · 3 weeks ago

Hi @sakshiskpal

Unfortunately, once you receive a new PDI, there is no way to recover your previous PDI, and support for recovering it is not available.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

Therefore, I'll suggest that you do not attempt to log in to your previous PDI, as it may have been reassigned to another user (you have seen Phone number is not matching).

View solution in original post

Chanuka · 3 weeks ago

Hi @sakshiskpal ,

First please edit your post. Remove your email address and instance ids. sharing sensitive personal information here is a security risk and it goes against the ServiceNow Community guidelines.

What happened to the previous PDI?

ServiceNow reclaims PDIs that are not used for ten days. When that happens the instance is taken away from you, reset to its state and given to another developer. The unknown phone number on the password recovery page likely belongs to that new owner. So it looks like your old PDI was reclaimed.

Can the application data be recovered?

Sadly the application data cannot be brought back. A reclaimed PDI is reset to its state so your Employee Break Management app is gone from that instance. You will need to rebuild it on your PDI.

A few things that help from now on.

Link to Source Control
Export your update sets (Remember update sets only save configuration changes, not data.)
Keep it active

Have a good day!

Best,

Chanuka

If this helped point you in the right direction, please mark it as Helpful or Accept as Solution!

AndersBGS · 3 weeks ago

Hi @sakshiskpal

The short answer is that when it’s reclaimed it’s gone and it’s not able to come back. Always remember to back up your work.