Lumen: A Custom ServiceNow Workspace Component: Service Portal Widgets Inside Configurable Workspace

[J_ DeLuna]

Lumen: A Custom ServiceNow Workspace Component

I’m excited to share Lumen, a custom ServiceNow Workspace component that I developed. This component allows you to embed a Service Portal page into your Workspace, enabling you to display and interact with record data in real-time. It’s designed to seamlessly integrate the functionality of Service Portal with Workspace while keeping things dynamic and easy to use.

Features:

• Embed Service Portal pages directly into Workspace.
• Automatically handles Table and Record ID properties based on the current Workspace record, with the option to customize as needed.
• Dynamically updates data as the Workspace record updates.
• Supports clean and configurable Service Portal integration.

How to Get Started:

You can download the Lumen update set from GitHub: Mars-Landing-Media/Lumen. Once installed in your ServiceNow instance, you’ll find the component available in UI Builder. From there, you can drag it onto any page, set up the configuration, and start embedding Service Portal pages with record-specific data.

If you have any questions, feedback, or would like to discuss how this can work in your environment, feel free to reply here.

I’d love to hear your thoughts!

[Thulasidharan]

Am I able to create the VA chat icon with this and integerate the VA in my workspace?

[Tekhed]

Technically yes. I'm not sure I understand the use/business case but I would find it interesting. I'm definitely a big fan of doing things on a PDI "just because I can". That sort of development process often spawns unexpected learning opportunities. 

If you do something with this please share if you can.

[Thulasidharan]

Hey @Tekhed 
I'm doing POC, planned to intergrate VA in our workspace to make works easier, but I didn't any way to do it😑

If you something, or how to do it, can you share it with me
I will try to do that

[Tekhed]

I think I included a link to the GitHub download. On that page show examples of how to integrate and I think I've also included the examples in the update set. 

At a high level it would be a matter of including a page with the VA and passing the base parameters outlined in the instructions. Once you get to VA you'll need to consume the Lumen parameters (table and rec sysid). If I ever get time to try this out I might, but I currently do not have the bandwidth. 

Lumen will work with any webpage though. Keep in mind that in ServicePortal you're listening to the record while the portal page is active/while you're on the record in workspace.