Magnifying glass and "i" button is not showing in workspace form, how to show it?

Sathwik1 · ‎01-13-2026

Magnifying glass and "i" button is not showing in the workspace form, how to show it?

its_SumitNow · ‎01-14-2026

configure the field, and check for attributes,

like a normal reference field has following attributes as shown in image

Warm Regards

Sumit

Technical Consultant

Simon Christens · ‎01-13-2026

Hi,

The field needs to be type "reference" to show the "i" icon which displays info from the reference record.

The field you have shown looks like a string field (plain text)

Also, the "i" icon only shows when the field is populated

Sathwik1 · ‎01-13-2026

It's refernce field only.

Ankur Bawiskar · ‎01-14-2026

was it showing earlier?

Did you recently upgrade?

which workspace is this? which form?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Sathwik1 · ‎01-14-2026

Just created those 2 fields today, and added to workspace..

case form.