Magnifying glass and "i" button is not showing in workspace form, how to show it?

Sathwik1
Tera Expert

Magnifying glass and "i" button is not showing in the workspace form, how to show it?

 

Sathwik1_0-1768376886812.png

 

@Ankur Bawiskar 

 

7 REPLIES 7

Simon Christens
Kilo Sage

Hi,

The field needs to be type "reference" to show the "i" icon which displays info from the reference record.

The field you have shown looks like a string field (plain text)

Also, the "i" icon only shows when the field is populated

It's refernce field only.

Ankur Bawiskar
Tera Patron

@Sathwik1 

was it showing earlier?

Did you recently upgrade?

which workspace is this? which form?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Just created those 2 fields today, and added to workspace.. 

case form.