Mail delivery failure

[hiroki8]

When we send mail from ServiceNow with an incorrect address, the mail delivery failure is not notified.  

Is there any way we can identify mail delivery failure?

[Chuck Tomasi]

Failed delivery will get sent to System Mailboxes> Outbound> Failed (or Skipped).

You can create a business rule that watches for the right conditions and then takes appropriate action (perhaps send a notification to someone who CAN be reached or create an incident.)

Reference:

System Mailboxes - ServiceNow Wiki

Business Rules - ServiceNow Wiki

Business Rules Best Practices - ServiceNow Wiki  

[dangileri1]

Hi Chuck,

I too am seeing that issue, however the Outbox Skipped/Failed do not have anything, and the email sent logs shows it as processed (along with showing a sent email in the activity log of the record).

Could something have broken or changed with Istanbul?

Dave

[Chuck Tomasi]

No known issues with email sending in Istanbul as far as I know David.

If this KB doesn't prove helpful, reach out to customer support.

ServiceNow KB: Troubleshooting email notification failures in ServiceNow (KB0538135)

[shivanipatel]

Hiroki,

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