${mail_script:include_approval_actionable} not appearing on my emails

[Peter Williams]

Good Morning everyone,

i have recently downloaded the Plugin for Outlook actionable messages so that users can approve or reject request stright from their emails.

However, when i following the docs from SNOW and add in the ${mail_script:include_approval_actionable} 

nothing appears on the email that is getting generated from the RITM request.

How can i get this to work?

[Saurav11]

Hello,

This exact issue is mentioned in the Hi support article from servicenow:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750361

Please mark my answer as correct based on Impact.

[Peter Williams]

Yes i saw this but i dont understand it

[Saurav11]

Hello,

In the emails which has been sent open the email logs of that record and check in the body of the email if the below script is there or not:-

<script>{ 
"$schema":"http://adaptivecards.io/schemas/adaptive-card.json", 
"type":"AdaptiveCard", 
"version":"1.0", 
"hideOriginalBody":true, 
"expectedActors":["user@company.com"], 
"style":"emphasis", 
"originator":"1b0e10fd-f0aa-4b15-9afe-080d0ff-1b932", 
"body":[{"type":"Container","items":[{"type":"TextBlock","text":".....

.....

{"type":"Action.OpenUrl","title":"View Approval Request","url":"https://<instance_name>.service-now.com/sysapproval_approver.do?sys_id=39763fdedbad3300e906d12c5e1a1b52"}]}]} 
</script>

[Peter Williams]

it is not there