mailto approve/reject links not working

[prajaktanaik]

Hi All,

The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.

Please help me in this.

Thanks,

Prajakta

[Sanjeev Kumar1]

Hi,

Please check your inbound email action

http://wiki.servicenow.com/?title=Inbound_Email_Actions#gsc.tab=0

[prajaktanaik]

Hi Sanjeev,

There is no response email received in the system after clicking the links. Also, I have not modified anything, this is the OOB functionality right?

[Mahira]

Can you check if your system is set to receive emails?

[prajaktanaik]

Yes it is set to receive emails