mailto approve/reject links not working

[prajaktanaik]

Hi All,

The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.

Please help me in this.

Thanks,

Prajakta

[Sanjeev Kumar1]

Hi,

Just send an email from your email account to your instance and check it.

[prajaktanaik]

If I reply manually to the approval email then it works fine. But clicking on the link doesnt.

[Mahira]

Hi Prajakta,

Clicking on the approve link doesnot automatically approve the record in ServiceNOw. It has to be sent to ServiceNow manually.

Hope this is your understanding as well.

[prajaktanaik]

Yes Mahira. But the link redirects me to a new tab instead of creating a draft email.

[Rakesh Mamidi]

Clicking on link will draft an email , which when sent to instance the inbound action will be processed.

Constructing an Email Message - ServiceNow Wiki