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mailto approve/reject links not working

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prajaktanaik
Giga Expert

‎01-16-2017 01:17 AM

Hi All,

The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.

Please help me in this.

Thanks,

Prajakta

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Rakesh Mamidi
ServiceNow Employee
ServiceNow Employee
In response to prajaktanaik

‎01-16-2017 02:54 AM

if you are using outlook and then you need to change default program options.


https://www.msoutlook.info/question/mailto-links-do-not-open-outlook


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kadraoui
Tera Contributor

‎12-20-2024 03:23 AM

Hi  prajaktanaik


this is not a servicenow issue , please check the KB bellow:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787305

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