mailto approve/reject links not working

prajaktanaik · ‎01-16-2017

Hi All,

The mailto link in the approval email is not updating the approval request. When I click on the links it just opens a new tab in the browser but nothing happens.

Please help me in this.

Thanks,

Prajakta

Rakesh Mamidi · ‎01-16-2017

if you are using outlook and then you need to change default program options.

https://www.msoutlook.info/question/mailto-links-do-not-open-outlook

View solution in original post

kadraoui · ‎12-20-2024

Hi prajaktanaik

this is not a servicenow issue , please check the KB bellow:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787305