mailto autosend

[ashwani_eshoppi]

I got a requirement to send email with images inside its body and on click of of those images email needs to be sent back to Snow alongwith the watermark details to capture users response.

So i have made those images as link image and provided a mailto property to open the email client.

Is there any way i can autosend using mailto so that once the user clicks on any of those image , email can be sent automatically back to Snow without opening the email popup and clicking on send button?

[Alex North]

"mailto" itself is just a hyperlink which happens to launch a mail client. If you take a step back from ServiceNow, what I think you are trying to achieve is to send users an HTML email with some fields (in a form) which they fill in. They hit 'submit' and the information gets captured by a website.

If that is the case, you may want to familiarise yourself with the REST functionality available within ServiceNow, which is how I imagine you would go about capturing the data from such an email based form.

If you're not sending a form out with fields to fill in, then you might still use the REST functionality as a type of import (so you could pass in the watermark and what ever response you are associating with the image they user clicks on).

[ashwani_eshoppi]

Thanks Alex for providing your thoughts on this. I will look into Rest func to see if that helps.

[ashwani_eshoppi]

Hi Alex,

To make the requirement more clearer, i need to embed the survey in email.

So the email will contain a textbox for entering the user's comments and survey question to be responded through smileys images.

I did looked into the REST functionality , but need to understand how do i use this to achieve what is required.

1) If i create the inbound REST web service , then how do i call this webservice from the onclick of image from inside the email sent to the user in outlook.

2) Also, the onclick event doesn't work for the smiley images if i try linking it under email notification.

Only href works for the images in notification.  

[ryadavalli]

Hi Ashwini,

We are also looking for the similar functionality.

When the user clicks on the icon in the incident resolution email, I am expecting to auto send the reply and I somehow capture that inbound action and trigger a survey form that.

Can you please share you achieved your requirement?

Thanks,