mailto email template

Maria DeLaCruz · ‎03-28-2016

Hello,

I have 'mailto' email templates that are Yes and No links on an email notification. There's an inbound action that captures these responses. My question is, when the Yes or No link is clicked, and an email reply dialog box opens up, can text be added to the body of that reply message (where the watermark shows)? In my screen shot below, can text be added to the yellow section? When I checked the email template, the "Message" area is for the text that you would like to show for the hyperlink.

Thanks,
Maria

russell_miller · ‎03-28-2016

Hi Maria,

Yes you can, but the best way I have found to do this is using a mailscript as you need to be able to set the "body" of the mailto link

e.g. <a href="mailto:inbound@myinstance.service-now.com?subject=Help%20OMe&body=I%20need%20helpRegards%20â€³>

I've posted on my blog about using images to enhance the look of your mailto: links, but you could use the concepts in that to achieve what you need...

ServiceNow Test Dummy: Graphic Buttons for email approvals

Hope that is of use.

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