Major Case / Major Case Information tab

MStritt
Tera Guru

‎06-10-2025 09:32 AM

I'm attempting to create a Major Case, but I'm not seeing the Major Case Information tab on the form. After changing the Case view to Major Case, I click on Create Major Case. As the form loads, I see the Major Case Information tab appear briefly, but then disappears once the form completes loading.

 

 

0 Helpfuls
  • 534 Views
6 REPLIES 6

MStritt
Tera Guru
In response to Dr Atul G- LNG

‎06-10-2025 01:44 PM

Hello!

 

I'm an admin.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to MStritt

‎06-10-2025 02:00 PM

Try to give yourself, a major case role and is case is closed?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls