User Activity
06-10-2025
I'm attempting to create a Major Case, but I'm not seeing the Major Case Information tab on the form. After changing the Case view to Major Case, I click on Create Major Case. As the form loads, I see the Major Case Information tab appear briefly, bu...
01-31-2025
On our Case form/table, we have a UI Action/Form button called Propose Solution. Below is the current script for that UI Action. I want to add a condition, where if the Close category [u_close_category] (choice field) is Migration AND the priority is...
01-19-2025
There is a related list on the account table called Account Team Members [sn_customerservice_team_members]. I want to add this related list to the Case table/form [sn_customerservice_case]. I have created a new relationship between these 2 tables. Th...
I want to run a report showing who's logged into our Support Portal. Where can I find that information? I don't want internal/fulfiller users that have logged into our internal SN instance, but where our customers (Contacts) login. I've tried the tra...
11-25-2024
I have created a Read ACL and Write ACL on a field on our Contact table. The Read ACL is set for user_admin, and the Write ACL is set for admin. When I impersonate a user-admin, I can't write to the Contact record via list or form view (correct). But...
