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Major incident incident form we have communicate but i want change the compose template

Vamsi_Y
Tera Contributor

‎04-15-2024 04:07 AM

Hi Team,

 

I need some help regarding the Major incident incident form we have communicated but I want to change the compose template. I want to add the new field in the compose template.

 

Please find the attached screenshot.

 

Thanks,

Vamsikrishna.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-15-2024 05:50 AM

What you have done and where you stuck? 

 

https://www.servicenow.com/community/it-service-management-forum/how-to-use-email-templates-in-major...

 

https://www.servicenow.com/community/itsm-forum/create-a-major-incident-communication-template/m-p/8...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Vamsi_Y
Tera Contributor
In response to Dr Atul G- LNG

‎04-15-2024 07:34 AM

Hi Atul G,

 

I have attached the screenshots please review them once.

 

Thanks,

Vamsikrishna.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vamsi_Y

‎04-16-2024 12:45 AM

Hi @Vamsi_Y 

 

I checked OOTB and seems in your config few attributes are missing

 

AGLearnNGrow_0-1713253518161.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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