Major Incident Workbench Latest Activities Window

[Brandon P1]

I am having a strange issue with my UAT (Test) instance.  The Latest activity window is displaying a different view in the test instance then in my DEV and Prod instance. We have a very common three tier instance structure.  All customizations and development are don on DEV and captured in update sets.  We then promote to Test and hand off for UAT testing in a non prod instance. once we get sign off we then promote to Prod. It seems likely something was changed involving views in our test instance that was not first done in our Dev instance.  The problem is the outcome is desired by our helpdesk as it allows for better utilization of the major incident workbench for them. So any help on how to replicate this would be greatly appreciated. 

Prod and Dev Environment:  

Test Environment:

As per the pictures the incident form is displaying in the latest activities window which would allow the helpdesk to make changes to the incident within the workbench.  Something they would like to be able to do instead of leaving the workbench to update the incident.  This view also has the activity window and the tabs or sections of the form that would also normally show up in the Major Incident workbench.

Thanks

Brandon P 

[Brandon P1 · Accepted solution]

After reaching out to SN support they where ale to help point to what caused this to happen.  In one of my instances there is a view rule without conditions which is causing the workbench to show in this way.  if you want to replicate it should be rather easy to create a view rule for the view you want to enforce and add conditions (or not). 

[Danny Mortensen]

Hey there all, I've been having a look at this recently and it seems that MIM Workbench is now available in the Service Operations workspace and is therefore configurable.
You can now go to the Configurations under the Service Operations Workspace application menu and set it up. When an Incident has been promoted you can then see the Communications, Playbook etc for MIM.
Setting up Major Incident Management in Service Operations Workspace