Sorry Atul but that is not correct. The Major Incident Management Module comes with a tool/feature known as Workbench, also known as MIM Workbench. Create a Major Incident, open the record, and click on "View Workbench" UI Action. See attached image. The MIM workbench gives an overview of activities on a Major Incident, groups involved, communication tasks, collaborate tools such as Teams Meetings (when configured), impacted services, affected CIs, related Alerts, Outages, Affected Locations, Child Incidents, and Incident Tasks.
EricG, in answer to your question, some of these questions depend on on how you have it configured, if at all. Some configuration is necessary.
1. How are Groups/People added to the "Groups" widget? I see the Assignment fields from the INC add the first Group Member, but what about others. ANSWER: Groups come from Assignment Group and assignee. On Call Groups comes from on-call scheduled module.
2. If you click "Resolve" button on the Major Incident. It doesn't appear to close the INC Ticket or any other assoicated INC. Did i miss something? ANSWER: It "should" prompt you for close codes and reason, then set the state of the incident to Resolve. A closing state should occur usually 2 weeks after ticket has been resolved (depending on your setting). Resolving Child/associated incidents when parent incident is resolve may depend on your configuration as well.
3. Not sure i understand the Thoughts around Parent/Child INC, MIM and Problem.
Is the a way to "Auto Generate" Problem when MIM is promoted? or at least updated to RCA state when MIM is resolved. ANSWER: Yes, likely through a business rule.
4. Is there a way to Auto Associate the Affect CI Owner Group/Person to a MIM TIcket? ANSWER: Yes, likely through a business rule.
5. and have those auto populate on communications? Other than using the Manage Recipients or having to Setup when you start MIM Workbench. ANSWER: Yes, you can use mail scripts and field variables in communications from communciation tasks (in MIM Workbench). You can also use the same on any notifications.
I hope this helps answer some of your questions.
All the best.
Steph Morillo
