Make a page public

[Jen11]

We have a catalog item which we want  to be public without being signed into ServiceNow. So what I've done so far is:

Created a page which is public, and then created a widget which I've made public as well. 

When I open a new incognite page and try to go to that link, I see the following:

Could someone tell me what I am missing?

[Jen11]

Thanks Narendra,

I think I am getting close.  I think I am missing something on step 3.

I created a user criteria with Public role. and made the catalog item available for this role.  But where do I go for glide.sc.use_user_criteria to false and where do I go for glide.sc.checkout.twostep = false.

I was able to add the public role to all variables for write, read and create.

[Narendra Kota]

Hi Jen,

In Application navigator, type sys_properties.list and hit enter, you will get list of properties, search for those two properties.

[Jen11]

didn't find glide.sc.user_user_criteria, but found the checkout one:

should I add roles to this:

[Jen11]

found this too: 

[Narendra Kota]

Hi,

Don't need to add any roles to this glide.sc.checkout.twostep property, the value field should have 'false'.

Ignore this (If you have  glide.sc.use_user_criteria to false, make sure the roles field is on the form and add the public role to it. Using entitlement is a deprecated behaviour of securing Catalog Item from Fuji and should be avoided.) since this property is true in your case.

P.S. If you put the value as false in glide.sc.checkout.twostep property, that also disables the two step checkout for all the catalog items and we don't have a way to omit checkout page (two step) for this particular catalog item. If your organization has two step checkout enabled, you have to make this checkout page (servicecatalog_checkout_one_v2) also public in sys_public table.