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4 hours ago
I am working on existing catalog item Which have 2field
field 1 and field 2
Field 1 is already editable in sc_req_item and sc_task for specific group
There is no catalog UI policy and catalog client script doing that
wHEN I AM Trying to make field 2 editable Ui policy it is not happening
How to check how field 1 was made editable earlier
Solved! Go to Solution.
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3 hours ago
Hi @avinashdube ,
Thanks for marking the response as helpful
If this answered your query could you please mark it as a solution and close the thread.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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3 hours ago
since it's editable only for admins, non-admins can't edit.
admin is able to edit that? If yes then it's working as expected
If non-admin unable to edit then check with customer if they need admin in write roles of variable
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
Hi @avinashdube , is this client script "Variable Editor Readonly" active or inactive? Can you change the order of the new ui policy and give it a try?
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3 hours ago
@johnnycg
Thanks for the reply
Variable Editor Readonly is inactive
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3 hours ago
Hi @avinashdube ,
1. check the UI policies and client scripts
2. check the variable's write roles and see if the user have that role
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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3 hours ago
Hi @avinashdube ,
Thanks for marking the response as helpful
If this answered your query could you please mark it as a solution and close the thread.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
