Make catalog variable editable on sc_req_item and sc_task

avinashdube
Tera Guru

I am working on existing catalog item Which  have 2field 
field 1 and field 2

Field 1 is already editable in sc_req_item and sc_task for specific group

There is no catalog UI policy and catalog client script  doing that 

wHEN I AM Trying to make field 2 editable Ui policy it is not happening 


How to check how field 1 was made editable earlier

2 ACCEPTED SOLUTIONS

Hi @avinashdube ,

 

Thanks for marking the response as helpful 
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Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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@avinashdube 

since it's editable only for admins, non-admins can't edit.

admin is able to edit that? If yes then it's working as expected

If non-admin unable to edit then check with customer if they need admin in write roles of variable

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

johnnycg
Tera Contributor

Hi @avinashdube , is this client script "Variable Editor Readonly" active or inactive? Can you change the order of the new ui policy and give it a try?

@johnnycg 

Thanks for the reply 

Variable Editor Readonly is inactive

Chaitanya ILCR
Giga Patron

Hi @avinashdube ,

1. check the UI policies and client scripts 

2. check the variable's write roles and see if the user have that role 

ChaitanyaILCR_0-1770805711596.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Hi @avinashdube ,

 

Thanks for marking the response as helpful 
If this answered your query could you please mark it as a solution and close the thread.

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya