Make checklist items read only once task is closed

gowthamanbalu · ‎08-28-2017

Hello All,

I would like to know if there is a way to restrict checklist items in the record form being updated or modified after record moved to closure state.

Regards,

GB

francescodotti · ‎09-27-2017

Hi,

after trying with ACL and Client scripts, I found a very simple way.

You have to modify the UI Macro inline_checklist_macro. I added a condition linked to the state of the containing task

inline_checklist_macro

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<g2:evaluate>

var isBrowserSupported = (GlideVTBCompatibility.getCompatibility() != 'block');

var isNewUI = gs.getProperty('glide.ui.doctype', 'false') == 'true';

var isNewRecord = true;

if (isBrowserSupported $[AMP]$[AMP] isNewUI) {

var sysID = current.getUniqueValue();

var tableName = current.getTableName();

isNewRecord = current.isNewRecord();

// get the checklist ID for this record

var checklistID = null;

var checklist = new GlideRecord("checklist");

checklist.addQuery("document", sysID);

checklist.addQuery("table", tableName);

checklist.query();

if (checklist.next())

checklistID = checklist.getUniqueValue();

if (current.state == -5 || current.state == 3 ) { // Pending or Closed

var readOnly = "true";

} else {

var readOnly = "false";

}

</g2:evaluate>

<body>

<j2:if test="$[!isNewRecord]">

<g:macro_invoke macro="checklist_template" readonly="$[readOnly]" record="$[sysID]"

table="$[tableName]" checklistid="$[checklistID]"/>

</j2:if>

</body>

</j:jelly>

Thanks.

PS: Hit like, Helpful, Correct, if it answers your question.

View solution in original post

nishailame · ‎08-28-2017

Create new UI policy with condition active = false or state = closed. and mark this field read only.

Thanks.

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nishailame · ‎08-28-2017

For example -

Thanks.

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gowthamanbalu · ‎08-29-2017

Thanks!

Here checklist is not a field. it is additional functionality which can be enabled through plugin. So, There is some UI pages and UI macro inorder to get them displayed on the ticket form layout.

Regards,

GB

nishailame · ‎08-29-2017

https://community.servicenow.com/message/689424#689424

Thanks.

PS: Hit like, Helpful, Correct, if it answers your question.