Make comments mandatory when incident state changes resolve to reopened in service portal

[Srilatha Vadlam]

Make comments mandatory when incident state changes resolve to reopened in service portal.
here I am adding a image.

Here there is a action button we can open incident state to reopen here. 

Please suggest your solution.

[Anil Nemmikanti]

Hi @Srilatha Vadlam

The reopen button is in one widget and comments section is in another widget. I believe it is OOTB behavior and if any changes that would be customization.

And that's widget level change complex customization.

[Srilatha Vadlam]

Hi Anil,
Yes, both are 2 different widgets only.

[Srilatha Vadlam]

If you see above image, we have  to modify 3 widgets to portal

[Ankur Bawiskar]

@Srilatha Vadlam 

you will have to clone the OOTB widget and add some customization to it.

this link has approach

How to make additional comments mandatory on Employee Center when reopen button is clicked? 

If my response helped please mark it correct and close the thread so that it benefits future readers.