Hi All,
I have the following requirement.
I am mandated to update the Additional Comments field when:
- I move an Incident into Cancelled state
- I move an Incident from On hold into In Progress state for On hold reason Awaiting Caller
- I move an Incident from Resolved to In Progress
How would be best to do this in ServiceNow? I thought UI policy, but how would a UI policy manage the changing of the states?
Kind Regards,
Luke
