Make few choices/options as default in the list collector field in catalog item/record producer

[Aishwarya_R]

Hi Everyone,

If you want to make some choices or options as default values in the list collector field in catalog item or record producer, then follow below steps:

Solution:
In that list collector field, click on "Default Value" tab.
Provide the sys_ids of choices separated by comma (,) which you want to make as default or auto-populate in that field .

for example - default values provided will show like this on portal:

If you find it helpful, then please mark it as helpful. Thank you.

Regards,

Aishwarya

[nancy865mil]

Hello,

If you want to set default selected values in a List Collector field for a catalog item or record producer in ServiceNow, open the field’s configuration, go to the Default Value tab, and enter the sys_id values of the records you want to preselect, separated by commas. When the form loads—whether in the platform UI or Service Portal—those items will already appear in the “Selected” list. You can obtain a record’s sys_id by right-clicking the form header and selecting Copy Sys ID or by adding the sys_id column in the list view.