Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...

If you want to show some specific column values from the table in list collector field in catalog item or record producer, then use ref_ac_columns for List Collector as below:In List Collector field, click on "Type Specifications" tab.In Variable att...

Hi Everyone,If you want to make some choices or options as default values in the list collector field in catalog item or record producer, then follow below steps:Solution:In that list collector field, click on "Default Value" tab.Provide the sys_ids ...

Hello Everyone ,To restrict the document type to upload on an Attachment type field in a service catalog form or record producer. For example, If we want to restrict document type in the attachment field to .doc, .docx. and no other file type should ...