Make fields mandatory in list view

[AbidJafrey]

Hi all,

Could you help me with how to make fields mandatory in list view when user tries to resolve it from list view, the fields to be mandatory are ci,close code and close notes.

Note: Need help to achieve without UI Policy as it is affecting the integration updates.

Thanks

Abid

[Sanjay191]

Hello @AbidJafrey 
Use the oncellEdit client script for this requirement and make the changes accordingly 
if any thing else please let me know

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[Dr Atul G- LNG]

Hi @AbidJafrey 

You can use the oncell edit client script and add the condition. 

• function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
   var saveAndClose = true;
   var isAdmin = g_user.hasRole('admin');
  
      if ((!isAdmin && newValue == 2) || (!isAdmin && newValue == 3)){
           alert('Not allowed to set this state');
           saveAndClose = false;
      }
   
   callback(saveAndClose); 
  }

[AbidJafrey]

We dont have to stop the incident from resolving, instead we have to make them fill the close code, close notes and configuration item field

[Sanjay191]

Hell @AbidJafrey 
your logic is like

if(state == 'backend value of resolved')

if(cmdb_ci == '' && close_code == '' && close_notes == ''){
  put error msg to fill out the ci,close codes and close notes
 saveAndClose = false;

}

else{

  saveAndClose = true;

}

please take the help from this logic and make the changes accordingly and let me know if anything else

If you found this helpful, please give a thumbs up OR mark it as the solution. Thank you!