Make fields mandatory in list view

[AbidJafrey]

Hi all,

Could you help me with how to make fields mandatory in list view when user tries to resolve it from list view, the fields to be mandatory are ci,close code and close notes.

Note: Need help to achieve without UI Policy as it is affecting the integration updates.

Thanks

Abid

[Dr Atul G- LNG]

Hi @AbidJafrey 

Data policy works with integration as well, so you need to uncheck these two values to make it work as standalone and avoid any conflict with the integration.

[Ankur Bawiskar]

@AbidJafrey 

uncheck these 2 checkboxes so that it doesn't block the integration

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@AbidJafrey 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbidJafrey]

@Ankur Bawiskar 

Thanks for your response, but this doesnt seem to work as when 3rd party is tried to resolve the incident its blocing

[Ankur Bawiskar]

@AbidJafrey 

if you check those 2 checkboxes then it should not impact API call

If my response helped please mark it correct and close the thread so that it benefits future readers.