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3 weeks ago - last edited 3 weeks ago
Hi ,
in approval table make comments mandatory when they get approve , but get another error message along with custom error message as "Invalid value on Update". Usinge BR I tried to make comments mandatory.
is it possible remove that error message.
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3 weeks ago
from where are the users approving or rejecting?
Portal or native?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Everything they added, will be reversed. You would better just use a UI policy to make comments mandatory.
Attachments are handled differently, so you would need a business rule for that. However, it's strange that an approval would need a mandatory attachment.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 weeks ago
I used BR to make attachment mandatory its working fine but getting one more error message . @Mark Manders
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3 weeks ago
Without sharing the error message or showing what you did, it's impossible to even start guessing what is going on.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 weeks ago
from where are the users approving or rejecting?
Portal or native?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
in Service portal