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06-17-2026 04:02 AM - edited 06-17-2026 04:03 AM
Hi ,
in approval table make comments mandatory when they get approve , but get another error message along with custom error message as "Invalid value on Update". Usinge BR I tried to make comments mandatory.
is it possible remove that error message.
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06-17-2026 05:15 AM
from where are the users approving or rejecting?
Portal or native?
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06-17-2026 05:04 AM
Everything they added, will be reversed. You would better just use a UI policy to make comments mandatory.
Attachments are handled differently, so you would need a business rule for that. However, it's strange that an approval would need a mandatory attachment.
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06-17-2026 05:12 AM
I used BR to make attachment mandatory its working fine but getting one more error message . @Mark Manders
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06-17-2026 05:35 AM
Without sharing the error message or showing what you did, it's impossible to even start guessing what is going on.
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06-17-2026 05:15 AM
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06-17-2026 09:54 PM
in Service portal