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06-17-2026 04:02 AM - edited 06-17-2026 04:03 AM
Hi ,
in approval table make comments mandatory when they get approve , but get another error message along with custom error message as "Invalid value on Update". Usinge BR I tried to make comments mandatory.
is it possible remove that error message.
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06-17-2026 05:15 AM
from where are the users approving or rejecting?
Portal or native?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-17-2026 05:04 AM
Everything they added, will be reversed. You would better just use a UI policy to make comments mandatory.
Attachments are handled differently, so you would need a business rule for that. However, it's strange that an approval would need a mandatory attachment.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-17-2026 05:12 AM
I used BR to make attachment mandatory its working fine but getting one more error message . @Mark Manders
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06-17-2026 05:35 AM
Without sharing the error message or showing what you did, it's impossible to even start guessing what is going on.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-17-2026 05:15 AM
from where are the users approving or rejecting?
Portal or native?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-17-2026 09:54 PM
in Service portal