Make one value in Choice list "read only".

[andersn]

Hi,

Is it possible to make one value in State "read only". What im trying to accomplish is to make State "New" read only for incident, so that this state isn't possible to set manually, only by rules..

Anyone tried anything similar?

[Sofija]

Hi Ram ramreddy,

This is really useful piece of code. Is there a way to add additional line of code so the option is no longer disabled when a specific value on another field is selected? E.g. If I have a cause code of security, I want it disabled always unless category is security.

Many thanks!

Kamile

[monicarazdan]

Hi Anders,

You can use a onLoad Client Script to make this value in the choice list always Read Only.

function onLoad() {

var myState = g_form.getValue('state');

      if (myState == 1)

          g_form.setReadonly('state',true);

}

Hope this helps!

Thanks!

Monica

ServiceNow | Everything as a Service

Please hit Like/Helpful/Correct if applicable.

[andersn]

Hi,

That will make the entire "State" field read only if state = new. I want the option "New" to be "read only" as in not possible to set manually.

If im not mistaken, this code will make it impossible to get out of state "New" manually..?

[monicarazdan]

You can use UI Policy and check the Reverse is False, so that the conditions are reversly applied i.e. if state !=new

Thanks!

Monica

ServiceNow | Everything as a Service

Please hit Like/Helpful/Correct if applicable.

[Chuck Tomasi]

FYI - That happens by default when you use an unscripted UI policy. When given the choice, I'll always take the unscripted solution (although I won't always remember that option at first.)