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Make Order Now button as hide/readonly in Service Portal from a user

Not applicable

Hi 
I have a requirement that the User cannot submit the catalog item from Service Portal-> Make the Order Now button as Read Only for a specific catalog in Service Portal

sayanghosh0_0-1733473981234.png
Thanks

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

What is the use case to make it read only?OOTB, if all variable are not filled and user tried to submit will get an error message. You can rename order now for specific catalogs.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Not applicable

Hello @AG - LearnNGrow,

Thanks but I have made whenever I want to submit a request through Portal Catalog it is not allowing to submit the request(Please see the screenshot)

sayanghosh0_0-1733733775623.png

 


Whenever I am trying it through Service Portal, The request is being submitted.

But same thing whenever I am trying to order through Service Portal, it is ordering(Please find the below screenshot).

sayanghosh0_1-1733733947046.png

I want to make the red mark as Read only.

Best regards

 

Did you click on order Now? 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Not applicable

Hello @Dr Atul G- LNG ,

Yes I have clicked on Order Now,
I want to make the Order Now button as Read Only/ Hide from users.
Users only able to view the page but cannot place the Order , So the requirement is to make the Order Now button to Hide/Read only.

Best Regards