Make resolution fields mandatory only in a dialog box (close incmplteUI Action)

Community Alums
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In HR form, we are using the Close Incomplete UI action, and OOB we are getting the Work Notes field in the dialog box. Now, we would like to make resolution fields mandatory in the form when the Close Incomplete dialog box change gets saved.

When we click on the close incomplete button (Close Incomplete UI Action) on the HR case, it will show a dialog box with a work notes column.

We need to make the resolution fields mandatory when the user clicks on the close incomplete button on the HR case.

So we need to add these fields to the dialog box.

Can anyone help on this?

10 REPLIES 10

Community Alums
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Yes, As OOO dialog box is showing with work notes fields, 

Now, we would like to add resolution fields to the dialog box in the form when the Close Incomplete dialog box change gets saved.

I need script for to add more fields to the dialog box.

@Community Alums 

then you need to update UI page

which field you wish to add? is it a string type and where should that be set on the record?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

I want to Resolution Code (select Box) & resolution notes (multiline text) fields to the dialog box.

@Community Alums 

where these fields will map on target table?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Community Alums 

the UI action is for Close incomplete and not resolving the case

why you require Resolution code and resolution notes?

Doesn't sound like a valid business requirement

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader