Make 'state' field readonly if logged-in user & caller are same on incident form using client script

[AnubhavRitolia]

Hi @PTR 

Have you tried any client script yet and facing issue?

[Mallidi Suma]

Hi @PTR ,

Please find the below onChange of Caller Client script to achieve your above use case.

Code:-

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (newValue == g_user.userID) {
g_form.setReadOnly('state', true);

} else {
g_form.setReadOnly('state', false);
}//Type appropriate comment here, and begin script below

}

Please find the below screenshot.

Please mark my answer as helpful and accept it as a solution, if it helps!!

Thanks & Regards,

Suma.

[AnubhavRitolia]

Hi @PTR 

Please find the onChange Client Script on Caller field below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (newValue === '') {
      return;
   }
    //Type appropriate comment here, and begin script below
    var callerID = g_form.getValue('caller_id');
	
    if (g_user.userID == callerID) {
		
        g_form.setReadOnly('state', true);
    } else {
		
        g_form.setReadOnly('state', false);
    }
}

There is an existing OOTB UI Policy "Make fields read-only on close" Which will conflict with it. Inactivating it, script works fine. You have to modify this UI Policy accordingly to script is also not conflicting and purpose of UI Policy is also fulfilled.

[tanvis]

hi , 

please try below On change client script on "caller" field 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (newValue === '') {
      return;
   }
    //Type appropriate comment here, and begin script below
    var callerID = g_form.getValue('caller_id');
    var user=g_user.userID;
	
    if (user == callerID) {
		
        g_form.setReadOnly('state', true);
    } 
else {
		 g_form.setReadOnly('state', false);
    }
}