I need to disable the preview button on reference field.

[Pankaj kr]

Hi All,

I want to disable the i button beside a reference filed on incident form but i am not able to do using 

"Read only click through" as it works for readonly fields. please suggest some solutions.

Thanks,

Pankaj Kumar

[Dr Atul G- LNG]

Hi @Pankaj kr 

1. Navigate to System Definition > Dictionary.
2. Filter the list to find the reference field of which you want to disable the information icon.
3. Open the record (eg. Caller)
4. Add this line to the Attributes: ref_decoration_disabled=true.
5. Save/Update the record.

https://www.servicenow.com/community/developer-forum/how-to-remove-info-icon-from-reference-field-in...

[Pankaj kr]

Hi Atul,

I tried using this method but i can't see any change in the field behavior. I think due to unavailability of ref_decoration_disabled in sys_schema_attribute table it is not resolving. 

[Dr Atul G- LNG]

Hi @Pankaj kr 

I just added this:

ref_decoration_disabled=true

[Sumanth16]

Hi @Pankaj kr ,

I tried the approach suggested by @Dr Atul G- LNG and it worked for me.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda