Make variables on the target record read-only in workspace

[Akshaya Shetty2]

Hi All,

We have a requirement to make the default variable editor read-only in the target record. We have written script as per https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752560 which makes the variable editor read-only in native UI. However, variables are still editable from the workspace.  We have tried a client script with g_form.setVariablesReadOnly(true) on target record but its not working either. Any idea on how we can make the variables read-only on the target record in workspace?

[Allen Andreas]

Hello,

Have you reviewed this support article?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820726

Also, please make sure your UI Type is set to "All": https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827632

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Akshaya Shetty2]

Hi Allen,

We have tried KB0820726, but looks like it works only for service catalog tables (sc_task and sc_req_item). We are trying to make the variables read-only for a record producer where target table is not one of service catalog tables.

[Akshaya Shetty2]

Hi Allen,

We have tried KB0820726, but looks like it works only for service catalog tables (sc_task and sc_req_item). We are trying to make the variables read-only for a record producer where target table is not one of service catalog tables.

[e_disanto]

I don't know if you've already found a solution, in any case you can create a Client Script on incident table (just an example), set the View to sow and paste the following code:

function onLoad() { 
g_form.setVariablesReadOnly(true); 
}