Make variables read-only on the ritm and the catalog task after form submitssion

Cupcake · ‎03-17-2016

I have an Onboarding form that I developed which has a ton of questions. The client would like to make ALL of the variables read-only after the form has been submitted which means they should be read only on the RITM and the catalog task with the exception of one of the variables.

I am not sure of the proper way to achieve this.

Any assistance that can be offered would be much appreciated.

Thank you,

Karen

ccajohnson · ‎03-17-2016

As a matter of practice, I typically create Catalog UI Policies that do certain things to only the form, the Requested Item, and the Task. Depending upon which variables should be visible on tasks will determine if those variables are visible or hidden as well as those variables you want read-only. Keep in mind that when you are spawning a task from a workflow, you can indicate which variables are visible on the task. This may reduce the number of variables to only those variables the person working the task need.

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Suresh1 · ‎03-18-2016

Hi Karen,

Create a catalog UI policies with UI actions to hide those variable . Here you need to check to true whether it is for RITM level or TASK level etc then only this can be achieved.

Best Regards:

Suresh

Cupcake · ‎03-18-2016

Yes Dasari - I did it already and it works perfectly.

Thank you for responding.

Karen

marskh111 · ‎11-10-2016

Can we make them read only ONLY when the Request or item or task etc is closed or active = false?

Cupcake · ‎11-14-2016

Hi Marskh11,

I am sure you can, you might have to use a client script to achieve this. I did the same kind of thing with making a specific field mandatory when the State = Closed Complete or Closed incomplete.

Hope that helps.

Karen